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How to gain Senior Leadership buy-in: Achieving success in Operational Excellence Initiatives

Leadership buy-in continues to be the number one cause for project failure in Operational Excellence. If you don't have it, you need it. So how can you avoid this major roadblock in your business critical initiatives? Two IPM speakers and a senior leader guest speaker will be sharing tips, stories, case study examples, and their perspectives regarding best practice approaches to gaining and holding onto leadership buy-in.
» Full Webinar

Manage, Repair or Replace? – Making the Right Asset Integrity Calls

This webinar will provide an overview of the factors you need to consider to strike the right balance between ease, cost and risk when assessing options to solve integrity challenges. You'll also learn about the range of analysis tools and approaches available to today's Integrity Engineers to ensure they make the right decisions.
» Full Webinar

Coaching for Success: Using Accountability to Improve Team Results

Delivering strong business results is essential – to your operation and your job. High performing teams consistently demonstrate solid leadership and personal accountability. But not everyone is trained in how to do this.
» Full Webinar

Driving Process Excellence Throughout Your Organization – You're Not the Only One Who Needs It

This webinar will explain why PEX professionals aren't the only ones who need PEX, discussing best practices that should be shared and leveraged throughout other parts of an organization including NPD (New Product Development), PMO (Project Management Office) and CapEx (capital expenditures).
» Full Webinar

The Power of Persuasion: How You Can Become More Influential In The Boardroom

Nigel Jeremy, Global Head of Learning, Recruitment & Organisation Development at M&S shares practical lessons to show General Counsel and Chief Compliance Officers how they can be more persuasive in the boardroom, how to get your message heard.
» Full Video

Video: Air Vice Marshal RA Ojuawo: Nigerian Air Force

Air Vice Marshall RA Ojuawo, Director of Operations at Nigerian Air Force Headquarters, discusses the focus his service is placing on training the human behind the machine as the nation continues to face the militant insurgency of Al-Shabaab. Ojuawo also reflects on the necessity for Nigeria to purchase more Scorpion strike and surveillance aircraft to bolster COIN operations.
» Full Video

Trends in E-Cigarettes: An Interview with Tobacco Journal International's Editor in Chief, William McEwen

William McEwen, Editor in Chief, Tobacco Journal International, speaks to Technology IQ about growth trends in e-cigarettes, key differences between the European and US markets and whether Big Pharma can play a role in the e-cigarette market.
» Full Video

Continuous Improvement in Outside Counsel Spending and Relationships

Watch this insightful interview to hear how Hans von der Linde, General Counsel Downstream helped transform Shell's external legal panel, part of what Shell call continuous improvements, a necessary part of such a competitive business. Also find out how Hans balances trust versus competition issues and why he needs to see some competitive edge when selecting firms.
» Full Video

AIG on how to create a 'Unique Customer Experience'

In this Process Perspectives podcast, Art Drake, Vice President - Transformation Management Office at AIG Benefit Solutions, discusses what's driving the increasing focus on creating a unique customer experience in insurance and describes how process excellence and big data analytics can help.
» Listen to Podcast

Boeing discusses 'Live, Virtual, Constructive' Project

In our second exclusive look into the flight training innovations of Boeing, Rob Lechner, Research & Technology chief engineer of Training Research discusses the company's 'live, virtual, constructive' project and its applications as a cost-effective, innovative military flight training tool. Lechner will be hosting a pre-conference presentation on the subject on March 11th.
» Listen to Podcast

E.ON Update - It's Less about Cost-Cutting, More about Customer Satisfaction

Andrew Franklin, Head of Experience Design at E.ON UK, discusses the company's greatest customer experience and service achievement, challenges along the way and top tips to overcome them. He also reflects on changes in the customer experience frameworks for utilities and in regulation and policy are affecting customer service and experience within UK utilities. Another area touched upon by the interview is smart metering and how E.ON UK is approaching this development.
» Listen to Podcast

What Makes a Utilities Customer Tick?

What makes a utilities customer tick? That is the question firmly on the minds of power companies, who remain hard at work on developing the right value proposition and strategy for engaging customers on smart energy initiatives. Over the past week, discussion within the industry has centered on a JD Power & Associates report that attempts to clarify the matter.
» Listen to Podcast

Notable Speakers

  • Mr. Dingani Banda
    Commissioner – Customs Services
    Zambia Revenue

  • Hon Onkokame Kitso Mokaila (MP)
    Minister of Minerals
    Energy Water Resources, Botswana

  • Steve Towers
    Lead Coach and Co-Founder
    BP Group, UK

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Paul Bloxham
    Chief Economist
    HSBC Australia

  • Ben Somerville
    Spatial Systems Manager, Spatial Engineering Services
    Thiess Pty Ltd

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Inna Ben-anat
    Director, Head of Qbd and Product Robustness

  • Dr. Oliver Franz
    RWE AG

  • Arno von Querfurth
    Manager Advanced Diagnosis & Remote Solutions - Daimler Trucks Advanced Engineering
    Daimler AG, Germany

  • Bongani Biyela
    RBT Resources (Pty) Ltd

  • Ms Beatrice Memo
    Commissioner Customs Services
    Kenya Revenue Authority

  • S K Agrawal
    Deputy General Manager – SCADA & Telecommunications

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Mike Burnheim
    Assistant Director-General, Shared Services
    Department of Science, Information Technology, Innovation & the Arts

  • Dino Sarac
    Chief Engineer, Geotechnical & Hydraulics Engineering Services
    Bechtel Corporation

  • Don Linsenmann
    VP Business Process Excellence and Corporate Six Sigma Champion

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Shira A. Scheindlin
    United States District Judge
    United States District Court

  • Dr. Pierre Metz
    Organisational Safety Manager
    Brose Fahrzeugteile GmbH & Co. KG, Germany

  • Sanjay Banga
    Head-PSC, Automation and Contracts
    TATA Power Delhi Distribution Limited

  • Manoharan V.G.
    Chief Engineer-Production & Communication
    Tamil Nadu Transmission Corporation

  • Ahmed Bin Saleh Al Jahdhami
    Chief Executive Officer
    Oman Power and Water Procurement Company (OPWP)

  • H.E. Salim Al Aufi
    Chief Executive Officer
    Public Authority of Civil Aviation

  • John Boyd
    Director, Defense Biometrics and Forensics
    Office of the Secretary of Defense

  • Sheila Cahnman
    Vice President, Healthcare Market Sector Leader

  • Tânia Nossa
    Diretora do Shared Services Center

  • Herberto Yamamuro
    Chief Executive Officer

Past Partners

  • Accenture Atento Boeing Capgemini
  • FGV Force Protection General Dynamics Genpact
  • IBM KPMG L3 Communications Lockheed Martin
  • Northrop Grumman Raytheon Schlumberger Siemans
  • Skydex Totvs